Confidentiality
A confidentiality agreement signed before any access to your data. Named access rights, traceability of every consultation, return or deletion of the files at the end of the assignment.
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The companyA French-speaking team, one floor, clear rules
Assistant Call is an outsourced contact centre working for French-speaking companies. Our job fits in one sentence: carrying your voice on the phone without your customers noticing the difference.
Where we stand
Outsourcing is not offloading
Many companies hand over their calls and discover, six months later, that they no longer know what is being said to their customers. We work the other way round: you keep control of the wording, the indicators and the recordings.
In practice, that means a named contact you can call, a script you approve, a quality grid you know, and figures delivered at the agreed pace without your having to chase them.
The right test of a provider: could you take the campaign back in-house tomorrow morning with what they have handed over? With us, the answer has to stay yes.
What stays with you
- Ownership of the files and the data collected
- Approval of the wording and of any changes to it
- Access to the recordings and the raw exports
- The decision to stop, extend or redirect
What we take on
- Recruiting, training and managing the advisers
- Daily production and its supervision
- Quality control and one-to-one correction
- Reporting and recommendations for adjustment
Our floorEquipped workstations, supervision in plain sight, French hours
The place
One floor, not a network of home workers
The advisers work together, in the same room as their supervisor. That is what allows a script to be corrected within the minute rather than at the end of the week.
It is also what makes confidentiality workable: controlled workstations, named access rights, no data left lying on personal machines.
The roles on the floor
Who works on your campaign
A campaign is not a list of numbers handed to strangers. Here are the roles involved, from scoping to reporting.
Account leadYour single point of contact
Quality supervisorCall monitoring and coaching
Customer adviserInbound calls and support
Sales adviserProspecting and appointment setting
Back-office officerCRM data entry and qualification
Floor managerScheduling and staffing
Stock photographs pending the team portraits and views of the floor.
Commitments
What we commit to in writing
Data protection
Processing compliant with the GDPR: a defined purpose, a limited retention period, respect for do-not-call lists and deletion requests. You remain the data controller; we are the processor.
Transparency
No polished figures: bad weeks are reported like good ones, with an analysis of what was missing and what we propose to change.
Frequently asked questions
About how the company works
Our floor is in Morocco and works French hours, Monday to Saturday. Our advisers are native French speakers, trained on the French market.
Yes, processing takes place in Morocco. That transfer has to be covered contractually: we sign the standard contractual clauses and the corresponding data processing agreement. The exact terms should be validated with your data protection officer.
Yes, by appointment. Many clients prefer a remote visit at the start of an assignment: we show the workstations, the tools and how a call unfolds.
The replacement goes through the same training and the same dry-run calls before going on the line. The supervisor and the account lead stay the same throughout.
Your customers should never feel the border
We answer in your name, using your words. The best feedback we get is when a customer compliments you on how they were received. A thirty-minute conversation is enough to understand how we run a campaign and decide whether it suits you.