Fast start
Scripts written, tools configured, team trained: the setup is live within one to two weeks.
French-speaking contact centre
Your calls deserve a team that really picks up
Prospecting, appointment setting, customer care and back office: dedicated advisers, structured scripts and reporting you can read in three minutes.
French-speaking advisers
Permanent supervision
Data protection
E-commerce
Insurance
Energy
Real estate
Manufacturing
Transport
Software
Sectors our teams work in — client logos to be added once reference agreements are signed
5–10 dBetween scoping and the first call
24 hResponse time to your enquiry
Our commitments
What keeps a campaign going over time
A dedicated team, readable steering and continuous quality control. Nothing exotic: rigour, applied every day.
Dedicated team
Advisers assigned to your campaign and a named account lead you can reach directly.
Quality control
Regular call monitoring, evaluation grids and one-to-one coaching on weak points.
Regular reporting
Calls, meaningful conversations, appointments, conversion rate: the figures that decide, every week.
See it rather than believe it
What a successful call looks like
An appointment-setting call, replayed line by line. On the right, the brief your salesperson receives fills in as it goes: that is what a qualified appointment means.
Faithful reconstruction — a real recording will take its place
On the floorBrief sent to the salesperson
What your team receives with the appointment.
- The brief fills in as the call goes on…
Audio excerpt · telephone prospecting
0:00 / 0:45
Demonstration excerpt — to be replaced by a recording from the floor, with the consent of the people recorded.
The problem first
What your switchboard costs you when nobody picks up
None of these costs shows up on a dashboard. They show up in revenue, six months later.
The first call decides
A prospect who reaches voicemail calls the next competitor. They will not call back.
Your team's time
Hours spent answering, qualifying and re-entering data are hours that do nothing for your business.
The missed appointment
It costs twice: the wasted trip, and the salesperson's trust in the list.
What you learn
Without call monitoring or reporting, your prospects' real objections never reach you.
Our services
A complete offer for your operations
Six services that combine: outsource one link or the whole chain, depending on what costs you the most time today. No two campaigns are alike — scripts, criteria and pace are written for you.
Sales development
Qualified appointment setting and lead qualification, so your sales team only works high-potential prospects.
Multichannel customer care
Inbound calls, switchboard, surveys and polls: a consistent experience across every channel.
Telephone prospecting
B2B and B2C, lead generation, telesales and follow-up calls with a structured, tested pitch.
Inbound calls & Support
Inbound requests, first-level after-sales support and a clear escalation path to your internal teams.
Multichannel support
Consistent conversations by phone, email and across your digital channels, held to the same standard.
Back office & CRM
Data entry, CRM updates, list qualification and day-to-day administrative processing.
Method
From scoping to the first booked appointment
Six stages, always the same. That regularity is what makes results comparable from one week to the next.
01
Scoping
We start from your measurable objective: appointments, sales, satisfaction. Target, list, pitch and indicators are agreed together.
02
Scripts and tools
Writing the script, the objections and the qualification rules. Configuring the CRM and the reporting flows.
03
Building the team
Selecting advisers to suit your sector, training them on your offer and tone, validating with dry-run calls.
04
Pilot launch
A first wave on a sample: we measure, then adjust the script and the targeting before scaling up.
05
Production and supervision
The supervisor listens, corrects and coaches daily. You follow progress without having to ask.
06
Continuous improvement
Weekly review, analysis of objections, and effort reallocated to the segments that convert best.
Industries
We already speak your customers' language
A pitch cannot be copied from one sector to another. We adapt the wording, the objections and the call rhythm to your market.
E-commerceSupport, cart recovery, retention
Insurance & health coverAppointment setting, qualification
Energy & renovationProject detection, appointments
Real estateSeller prospecting, follow-ups
Healthcare & servicesSwitchboard, appointment setting
Software & SaaSQualified leads, onboarding
Agriculture & food industryOrder taking, grower follow-up
B2B servicesProspecting, account qualification
TrainingApplicant information, enrolment follow-up
ManufacturingTechnical appointments, support
Transport & logisticsShipment tracking, claims
Ways of working
Three ways of working together
The setup adjusts to your volume and your deadline. The quote comes after scoping, never before.
Essential
Billed by volume
- Shared advisers and shared supervision
- Short campaign or market test
- Monthly reporting
- Available Monday to Saturday
Performance
Billed by campaign
- Team and supervisor dedicated to the campaign
- Numerical targets and weekly reviews
- Quality monitoring and adviser coaching
- Qualification CRM provided
Dedicated team
Billed by team
- Dedicated floor, full-time assigned advisers
- Account lead and regular steering meetings
- Integration with your tools and processes
- Service level agreement
What our clients value
A partnership that creates value
“A committed, well-organised team that cares about the quality of every conversation.”
Managing directorClient served
“The weekly reporting let us decide quickly which segments to focus on.”
Sales directorClient served
“Our customers cannot tell them apart from our in-house team. That is the best compliment there is.”
Customer experience managerClient served
Testimonials carried over from the current site, to be replaced by signed, attributed feedback.
Frequently asked questions
What people ask us before starting
Qualified appointments for your sales team, lead generation and qualification, telesales, inbound call handling and satisfaction surveys. The objective is quantified during scoping — and it drives the whole setup.
Through permanent supervision: regular call monitoring, an evaluation grid shared with you, one-to-one coaching and activity reports. An adviser slipping on an indicator is corrected before it shows in your results.
Five to ten working days between sign-off on the scoping and the first call: writing the scripts, configuring the tools, training the team and running dry calls. An urgent campaign can be accelerated by shortening the pilot phase.
They remain your property. We work under a confidentiality agreement, with named access rights, full traceability of processing, and return or deletion of the files at the end of the project, in line with the GDPR.
We recommend it. The Essential plan allows a test campaign on a representative sample: you measure the real return before committing to a larger setup.
Behind every call, someone who knows your offer
Our advisers do not read from a card: they are trained on your business, your objections and the way you speak to your customers. Describe your need and we will come back within 24 working hours with a setup and a costed quote.