Outsource one link or the whole chain. Every service comes with its deliverables and its indicators: you know what you are buying and how you will measure it.
Filling your sales team's diary with appointments that hold.
An unqualified appointment costs twice: the trip, and the salesperson's trust in the list. We qualify before setting a date: real need, budget, decision-maker, timeframe.
Every appointment handed over comes with the call report: what was said, what sparked interest, which objections are still open. Your salesperson arrives prepared, not cold.
What we deliver
Qualified appointment setting
Lead qualification and scoring
A call report every time
Follow-up on missed appointments
Real-time CRM updates
What we measure
Appointments set and kept
Conversion rate by segment
Cost per appointment obtained
Most frequent objections
02
Multichannel customer care
Your customers should never feel they are talking to a supplier.
We handle your inbound calls, your switchboard, your emails and your messages using your wording and your escalation rules. The aim is not to screen, it is to resolve on first contact whenever possible.
Cases beyond scope reach your teams with the full context, not an empty ticket.
What we deliver
Switchboard and inbound calls
Email and message handling
Satisfaction surveys and polls
Structured escalation to your teams
On-call cover within agreed hours
What we measure
Answer rate and waiting time
First-contact resolution
Immediate satisfaction feedback
Volume by contact reason
03
Telephone prospecting
B2B and B2C alike, with a pitch tested before it is rolled out.
A script is not judged in a meeting, it is judged on the phone. We launch on a sample, we listen, we fix the openings that fall flat, then we scale up.
The list matters as much as the pitch: we flag the segments that do not respond rather than burning through your database.
What we deliver
B2B and B2C prospecting
Lead generation and qualification
Telesales and follow-up calls
Script testing and iteration
List cleaning and enrichment
What we measure
Meaningful conversations per hour
Engagement rate by segment
Sales or leads generated
List quality after processing
04
Inbound calls and support
First-level after-sales support, handled without delay.
Order tracking, complaints, simple technical questions: most inbound requests can be settled on the first call given tool access and a clear procedure. That is what we put in place.
Anything that requires your own expertise is identified, documented and passed on, without leaving the customer waiting on the line.
What we deliver
First-level customer support
Order and delivery tracking
Complaint handling
Qualification before escalation
Logged in your own tool
What we measure
Average processing time
Share of requests resolved at level 1
Reopened complaints
Load by time slot
05
Studies and surveys
Asking your customers — and above all knowing what to do with the answers.
Satisfaction surveys, product polls, concept tests: we run the questionnaire by phone, where an online form only ever hears from the delighted and the furious.
You receive the raw answers plus a reading of the verbatims: what recurs, what surprises, what calls for a decision.
What we deliver
Satisfaction surveys
Surveys and market research
Concept and price testing
Verbatim collection and coding
Commented debrief
What we measure
Response rate achieved
Representativeness of the sample
Satisfaction score
Recurring themes in the verbatims
06
Back office and CRM
The invisible work that costs your teams hours.
Data entry, updates, de-duplication, list qualification, administrative processing: these tasks do not require your expertise, they require rigour and consistency.
We work directly inside your tools, with named access rights and written data-entry rules, so the data stays usable.
What we deliver
CRM data entry and updates
De-duplication and enrichment
List qualification
Recurring administrative processing
Data consistency checks
What we measure
Volume processed per day
Error rate after checking
Freshness of the database
Average handling time
Instant estimate
How many advisers for your volume?
Move the sliders: the order of magnitude appears instantly. This is an estimate, not a quote — exact pricing comes after scoping.
Outbound or inbound, all reasons combined.
Our floors operate Monday to Saturday.
Basis of calculation: 12 completed calls per hour per adviser, 7 productive hours per day. A technical business or a difficult list lowers that rate; a simple campaign raises it.
Full-time advisers2
Productive hours per month100
Suggested planPerformance
Who makes your calls
We don't hire in bulk, we select
The quality of a campaign is decided before the first call, when we choose who will carry it. Three stages, in this order, and nobody skips them.
01
A first conversation by phone
The job happens on the phone, so the assessment starts on the phone. We listen to diction, ease, the ability to hold a conversation nobody rehearsed — and we check that the candidate has understood what the role involves.
02
A face-to-face interview
On the floor, not remotely. We look at commercial bearing, working method, discipline in following a framework — and the genuine wish to improve, which separates an adviser who grows from one who settles.
03
A role-play
A full call, played end to end: discovery, pitch, objections, close. This is the stage that decides. A good interview does not guarantee a good call — and it is the call your customers will hear.
What we look at, in order
DictionA clear sentence, a steady pace, clean vocabulary. It is audible within the first minute.
DisciplineFollowing a script, applying qualification criteria, filling in a call report — every time, without exception.
Willingness to learnAccepting to be listened to, hearing a correction, trying again. That is what moves a campaign forward from one week to the next.
A sense of representationThe adviser does not speak in their own name: they speak in yours. They need to know what that commits.
A deliberately small team, trained on your offer before the first call and signed off through monitored dry runs. The detail of that stage is on the method page.
Terms
Three ways of working together
The setup adjusts to your volume and your deadline, and it can change along the way: adding an adviser or reducing the hours takes no heavy contract amendment. The quote comes after scoping, never before. How we price.
