Outbound
Five reasons your appointments are not kept
The problem is rarely the salesperson: it lies in the qualification, the confirmation and the gap between booking and holding the appointment.
Read the article →Home/Resources
ResourcesWhat we have learned on the phone
Short notes, drawn from real campaigns. No theory: what works, what fails, and why.
Our notes
Two short reads
Outsourcing
In-house or outsourced: what nobody counts
Start-up time, an adviser's absence, the supervision load, seasonality: four things that decide, and that no quote ever shows.
Read the article →We publish little, and only what we actually practise. Coming next: the call monitoring grid, the legal framework for telephone prospecting, and how to read a campaign report.
A question these notes do not cover?
Ask it directly: we answer within 24 working hours, even when the answer is that it is not our line of work.